Last Updated: February 01 2024
Troubleshooting tips
| Scenario | Solution |
|---|---|
| Forgot my username and / or password | Contact your administrator |
| What's the site for the eForms portal? | https://eforms.simprocloud.com/ |
| I can't see the process icons (e.g. Save, Submit etc) | Turn your tablet to portrait view rather than landscape |
Error messages
| Error Message |
Solution |
|---|---|
| Simpro Premium status messages | |
| Job Number does not exist or invalid format | Log in to Simpro Premium and verify job number. If correct, contact Help Desk. |
| Quote Number does not exist or invalid format | Log in to Simpro Premium and verify quote number. If correct, contact Help Desk. |
| Job locked | Log in to Simpro Premium and close the job. |
| Failed to set job lock. | Log in to Simpro Premium and lock the job. |
| Processing of JSON failed | The eForm JSON could not be retrieved or has an invalid format. Please contact the Help Desk. |
| Insert into database failed. | eForm could not be processed. Please contact the Help Desk. |
| No eForm data present. | eForms push to Simpro Premium failed due to invalid JSON format or incorrect / empty parameters. Please contact the Help Desk. |
| Could not determine if Simpro Premium import successful | Import may have been successful but eForms connection to Simpro Premium may have dropped out. Check your connection and contact the Help Desk for further assistance. |
| Import error: Failed to attach PDF (enterprise issue) | Please contact the Help Desk. |
| Import error: Failed to prepare PDF (can't retrieve or access eforms pdf file) | Please contact the Help Desk. |
| Import error: Failed to attach image (enterprise issue) | Please contact the Help Desk. |
| Import error: Failed to prepare image (can't retrieve or access eforms image file) | Please contact the Help Desk. |
| eForms Status Message | |
| Server returned non-valid JSON. | Simpro Premium sent something that eForms doesn't understand or expect. Please contact the Help Desk. |
| Could not connect to host. | Can't connect to Simpro Premium build. Verify your Simpro Premium settings. If connected, please contact the Help Desk. |
| Form failed to unzip | The form that you are downloading has failed to unzip due to another user editing the form. Contact your office and request a notification when completed and try again. If the error continues please contact the Help Desk. |