Response Times Report

Overview

This report displays jobs with assigned response times and their created and due times, which is useful for project managers to monitor.

To create response times, go to System A screenshot of a schedule icon with a grey calendar icon and an arrow. > Setup > System Setup > Response Times, assign and adjust these times in your customer's card file, then select the response time when creating a job. Learn more in How to Use Response Times.

Learn about other Job reports in Job Reports.

In order to view content or perform actions referred to in this article you need to have the appropriate permissions enabled in your security group. Go to System A screenshot of a schedule icon with a grey calendar icon and an arrow. > Setup > Security Groups and access your security group to update your permissions. The relevant security group tab and specific permissions for this article can be found here:

Reports

A screenshot of the Response Times report.

To run the report:

  1. Go to Reports A screenshot of a schedule icon with a grey calendar icon and an arrow. > View Reports.
  2. Click Jobs A screenshot of a schedule icon with a grey calendar icon and an arrow. > Response Times.
  3. Under Priority Created, select the date range.
    • The report displays all jobs created with response times within this date range.
  4. Filter the report further by selecting from the Business Groups, Cost Centre, Customer, Site, Customer Group, Customer Profile, Salesperson and Project Manager drop-down lists.
  5. Click Search.

The report then displays the following information:

Job Click the job number and job name to open the job.
Customer Click to open the customer card file.
Site Click to open the site card file.
Response Time The response time selected when the job was created.
Created The date and time when response time is added to the job.
Due The date and time required to meet the response time.
Job Start The date and time of the first schedule created for the job.
Achieved

If the Job Start time is before the Due time, this column displays Yes.

If the Job Start time is after the Due time, or the job is not yet started, this column displays No.

You can download the information in the report as a spreadsheet in CSV format, viewable in Microsoft Excel and other spreadsheet software.

To download the report:

  1. Generate the report as required.
  2. Click the A grey arrow pointing downwards towards a CPM pictogram. icon in the top right, then click CSV.
  3. View, print or save the CSV, as required.