SMS FAQs

In order to view content or perform actions referred to in this article you need to have the appropriate permissions enabled in your security group. Go to System > Setup > Security Groups and access your security group to update your permissions. The relevant security group tab and specific permissions for this article can be found here:

SMS

Before performing the steps detailed below, ensure that this part of your build is set up correctly. The relevant steps to set up the features and workflows detailed in this article can be found here:

How to set up Simpro SMS

You can enter text or a mobile number as the Sender ID. If you enter a number, recipients are able to reply to your message. If you enter text, recipients are not able to reply.

AU Only: AU Only: Due to changes to the Scam Code by the Australian Communications and Media Authority (ACMA), SMS messages sent in Australia must be sent from a registered sender ID. By default your sender ID is set to Simpro’s registered sender ID, NOREPLY-SP. This makes recipients unable to reply directly to any SMS sent from Simpro Premium. To give recipients the ability to reply to SMS notifications include a return number in the body of the notification. Changing your sender ID puts you at risk of having your messages blocked. Complete this form to register for a unique sender ID such as your company’s name.

US only: Due to the Federal Communications Commission (FCC), Telephone Consumer Protection Act (TCPA) and Cellular Telecommunications and Internet Association (CTIA) rulings and regulations, SMS messages sent in the United States must be sent from a registered 10 Digit Long Code (10DLC). Using a registered 10DLC reduces the risk of having your messages blocked. Complete this form to register your 10DLC through Simpro Premium.

Your telecommunication carrier can change your sender ID depending on their specific settings.

The telecommunication carriers in the US and New Zealand who are able to provide Simpro SMS credit are currently unable to support this feature.

Simpro Premium employs an international provider to send SMS, so your messages may vary in cost depending on the recipient's location.

Messages display as Sent in the log if the message is successfully sent from Simpro Premium. The log does not display if the message was received or read by the recipient.

If your message is longer than 160 characters, the message is broken down into multiple messages of up to 153 characters each and costs multiple credits. Some special characters, such as €, [, ], ~, ^, |, \, { and } are counted as two characters.

If you use a character from the extended character set, such as ç, á, é, í, ó, ú, ñ, ä, your SMS message is limited to 70 characters because it is converted to unicode.

You can send up to 100 messages at once.

If you have any unused credit from the previous billing period, it rolls over to the next billing period before expiring. Rollover credit from the previous billing period is only used after credit from the current billing period is used. At the end of the current billing period, rollover credit from the previous billing period expires, and only unused credit from the current billing period rolls over.

For example, in Billing Period A you have 600 SMS and use 500.

The remaining 100 rolls over to Billing Period B, for a total of 700. The rollover credit from Billing Period A is only used after the credit from Billing Period B is used.

At the end of Billing Period B, unused rollover credit from Billing Period A expires and does not roll over to Billing Period C.

If you are downgrading from a larger plan to a smaller plan, your credits reduce to double the amount of the new plan. For example, if your new plan is 250 credits, once you downgrade you have 500 credits available regardless of what you used on your previous plan.

If you are unable to send an SMS, this may be because:

• You have not completed all mandatory fields
• You do not have enough credit available
• You are sending the SMS to too many recipients.

Multi-company builds that have Shared Defaults enabled share one SMS plan across all builds. Multi-company builds not sharing defaults need to set up an SMS plan per build. Learn more in Multi-Company FAQs.

When entering a mobile number to send SMS from Simpro Premium, the number can include spaces or be entered without them. SMS will be sent successfully regardless of whether spaces are included.