Technicians can also process and apply payment to invoiced jobs in the field using Connect.
If you have activated simPRO Payments, you can also apply payments made by credit card in the office over the phone or in the field using Connect, and customers can apply payment themselves online and through the customer portal. See more in Use simPRO Payments.
If you handle payments externally from simPRO in your accounting package, it is still important to enter payment details in simPRO so that you can use statements, aged receivables, the accounts dashboard , credit limits on customers, keep track of outstanding invoices, and more.
Once a payment has been applied to an invoice, it is not recommended to edit it or delete the payment, as it may have already posted to your accounting package.
You can begin the process of applying a payment to an invoice in simPRO in a number of ways:
To apply payment directly to the relevant invoice:
To apply payment to multiple invoices for the same customer:
Alternatively, to apply payment in the customer statement:
|By invoiced job||
To apply payment to an invoiced job:
|Xero / QBO only: By payment import||
Import payments into simPRO through the accounting link if you use Xero or QuickBooks Online as your accounting package.
You can then follow the instructions detailed below to complete the process or if you have activated simPRO Payments, Apply a payment by credit card over the phone.
After you apply a payment to an invoice:
- Select a payment Method, and enter a Deposit Account if it does not automatically populate.
- See Payment Methods for information on assigning deposit accounts to your payment methods.
- If your customers frequently pay by cheque, enter payment details in Profile > Settings > Banking so that when you next process a cheque from that customer, you only need to manually enter the cheque number.
- Adjust the Date, finance charge, Cheque No., and Notes as required.
- Adjust the Amount Applied as required.
- Select Archive Job to archive the relevant job after this payment is applied.
- Click Submit.
You can then Email a payment receipt or click Finish to exit the payment.
To email a payment receipt:
- Apply a payment to an invoice and click Submit.
- Click the Forms tab.
- Click View to preview the receipt, then return to the Forms tab.
- To learn how to adjust how the payment receipt PDF form displays, including how to adjust the form title, include a Paid stamp, or display a paid invoice as an invoice or receipt, see Invoice Forms.
- Select a Primary Contact to address the form to and click to add additional Contacts if required.
- This is automatically populated by the primary contact for invoicing defined in the customer card file.
- Alternatively, you can manually enter email addresses and separate them with a comma.
- Note that emails are restricted to a maximum of 20 email addresses .
- Adjust the default Subject and Body template if required, or click Clear Email to remove it and enter new text.
- Click Send > OK > OK.
- Click Finish.
Need additional help?
Try Walk Me Through, our step-by-step guidance tool, to pay invoices and email payment receipts.
In simPRO, go to Help > Walk Me Through and search Apply a Payment (ID: 84963) or Email a Payment Receipt (ID: 88119).