How to Create Customers


In Simpro Premium, a customer is an entity, such as a company or individual, that receives your invoice for the work performed. You can create multiple customers at once with a customer import or an accounting link initial import, or you can add customers individually.

You can then define settings specific to that customer to make your customer management and workflows more efficient. These include specific response times, payment methods, preferred technicians, and labour and material markups or pricing tiers, as well as customer profilesClosed A method of labelling customers for easy identification., groupsClosed A method of categorising customers by type for searching and reporting., and tagsClosed A method for categorising jobs, quotes and customers. to categorise and report on customers.

To apply a discount to all quotes, jobs, and recurring job or invoice templates raised against a customer for a specific duration, you can allocate and manage memberships in their card file. Alternatively, you can sell memberships to customers. Learn more in How to Sell Memberships.

You can also enable customers to access the customer portal so they can view their own quotes, jobs, invoices and tasks, track and report on their assetsClosed An item or piece of equipment you service or maintain on behalf of your customer. Customer assets could include items such as fire equipment, air conditioners, security equipment. , edit contact and siteClosed The physical location where a job is performed. details, book quotes and jobs, and pay invoices online using Simpro Premium Payments. Learn more in How to Set Up the Customer Portal.

Learn how to manage customers in How to Manage Customers.