Delight

Overview

Delight is an AI-powered assistant designed to help your business grow by automatically staying in touch with your customers. With Delight, you can set up your business details, create services and customer groups, and allow Delight to automatically send customised follow-ups, promotions, and gap-filling emails to the right customers. It aims to help your business retain more customers and drive higher sales conversions.

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About Delight

Help your business grow with automatic AI-powered email marketing, designed for field-service businesses.

Learn more in About Delight.

Sign up and integrate with Delight

Get access and login to Delight. Update your profile, then integrate with your Simpro Premium build to start automatically generating emails.

Learn more in How to Sign Up and Integrate with Delight.

Delight Company Settings

Set up your Email Settings, Image Library, Company Branding, Call-To-Action buttons, Integrations and AI-Optimized Email Frequency settings.

Learn more in How to Configure Delight Company Settings.

Configure Branding

Access and set up your company branding to ensure emails sent from Delight are consistent with your other marketing resources.

Learn more in How to Configure Branding in Delight.

DNS Setup for Delight

To ensure emails sent from Delight aren’t blocked by your customers spam filters, and is recognised as legitimate ensure to configure your DNS / Domain.

Learn more in How to Set Up DNS for Delight.

Marketing Dashboard

Get an overview of Delight’s Marketing Dashboard, including customer engagement, Activities, review scheduled emails and see the overall value of work generated by Delight.

Learn more in the How to Use the Marketing Dashboard.

Manage Customers in Delight

Filter and access customers to get a more granular view. See the total revenue, contact details, service opportunities, email activities, seasonal activity, equipment and the contact history of a customer.

Additionally, enable or disable marketing in bulk or individually to prevent or allow marketing emails to be sent to specific contacts.

Learn more in How to Manage Customers in Delight.

Review Conversions

Once you’ve converted marketing emails into paid work, review customer conversions to connect them directly to their marketing touch-points.

Learn more in How to Review Conversions.

Manage the Service Catalog

Define the services that you would like to market to customers. Review your existing services or add, update and delete services as required. Use customer groups and service types pulled from your Simpro Premium build to ensure your services are applied to the relevant customers.

Learn more in How to Manage the Service Catalog.

Delight FAQs

Get answers to some of the most frequently asked questions when it comes to setting up and using Delight.

Learn more in Delight FAQs.